CHANGE YOUR LIFE WEBSITE- DELIVERY POLICY

 

(T&C in the local language prevail over the English version)

1. Object of the contract:

The Change Your Life, Netherlands (hereafter Change Your Life) offers nutritional supplements to end consumers and contract dealers over its website www.changeyourlife.nu. These General Terms & Conditions (T&C) regulate the relationship between Change Your Life and the customer regarding all goods ordered on these websites.


2. Contract conclusion:

2.1. All offers from Change your Life in this webpage are without obligation and none binding. Contracts are concluded by customers placing an order online or by email, getting a confirmation email and the goods are delivered by Change your Life.

2.2. Deviating or opposing T&C of the purchaser are not acknowledged and are not part of the contract.

2.3. The contract text including T&C with revocation policy are accepted by the customer with the order. The contract is placed on the website at the disposal of customer’s download. The contract text is not saved by the seller. The contract text is available in English, German, French and Italian language. The purchaser can correct entry errors with the help of the “back” button. In direct sales, the buyer receives a contract to be signed on paper.

 

3. Prices:

The price includes the legal value added tax. The shipping charges can be added in individual cases.


4. Delivery:

4.1. The dates and deadlines desired by the purchaser are unbinding insofar as they are not expressly confirmed by Change your Life in writing. Only dates stated by Change your Life are valid. Change your Life may choose any type of shipping.
 
4.2. Change your Life is not responsible for delivery delays due to acts of nature beyond control and this does not release the purchaser of his contractual duties.
 
4.3. The goods are delivered by Change your Life with releasing effect and with transfer of risk, if they were delivered to the address of the customer that he stated in his order and the goods were handed over to him or a person of his household or neighbourhood who confirmed the receipt in writing or electronically.

 

5. Home-Delivery-Service-Contracts:

5.1. Home-Delivery-Service-Contracts (delivery every 1, 2, 3 or 4 months) are concluded for an indefinite period of time. Both parties can cancel this contract with a term of 30 days before the next delivery date. Cancellation requires written form.

The customer can choose between installments with 3 or 4 months installment obligation (3 und 4 part payment rates) or select each one-time payment of the total amount. For the granted partial payment Change your Life will charge fees, that are calculated from the respective difference between the total costs and partial payment price.

 5.2. It is possible within the framework of this contract to order one-off deliveries, as far as they are labeled accordingly. In this case, the customer also has the choice between one-time payment or 3 and 4 months partial payments.

 

6. Warranty:

The customer will be advised of the statutory warranty rights. In a warranty case, contact the Change your Life service at customercare@changeyourlife.nu.
 
7. Warranty Rules for Change your Life-Franchise Partner:

7.1. A Faulty condition is only given if the delivered goods have an apparent material or manufacturing defect.

7.2. Warranty claims of the purchaser are limited to supplementary delivery.

7.3. The risk is transferred to a shipping company upon hand over of the goods.


8. Payment and delay:

8.1. Payment of the goods is possible as follows:

- SEPA-direct debit

Before a SEPA-direct debit in €, Change your Life shall notify the customer by E-Mail, naming the mandate reference number from the direct debit for this type of procedure. The advance information for the first SEPA direct debit takes place 5 days before the withdrawal. On subsequent SEPA direct debits (partial payments) the preliminary information is given with the bill.

- Credit card (MasterCard, Visa)

8.2. The purchase price is due upon invoicing. If the buyer makes use of a partial payment option, point 5.2 shall apply accordingly.

8.3. If the customer comes under delay of payment he shall pay the seller default interest amounting to 5% above the respective base rate. Delivered goods remain property of the seller until full payment of the invoice.

 

9. Costs of the customer:

If withdrawals cannot be carried out, due to lacking funds or any other reasons on part of the customer, or get deliveries, due to wrong address, failure to pick up or refuse acceptance, returned to Change your Life, the customer has to bear all the resulting costs.

 

10. Exclusion of the right of withdrawal:

The right of withdrawal does not exist, upon delivery of sealed goods, which are not suitable for return due to health or hygiene reasons. The same applies to perishable goods, whose expiration date has passed. If the purchaser is not a consumer (e.g. Change your Life-Franchise Partner) he has no right of withdrawal.


11. Data protection:

Personal data of customers (Name, Address, Telephone number, E-mail address, Bank details) are only forwarded to third parties as far as this is necessary for the fulfilment of the contractual obligations of Change your Life. In this case the extent of the data to be transferred is
 
limited to the necessary minimum. Apart from that reference is made to the special data protection declaration under www.changeyourlife.nu.

 

12. Newsletter:

The customer agrees to the email delivery of newsletters by Change your Life. The email address of the customer will not be passed on to any third parties. The customer can cancel the newsletter at any time under customercare@changeyourlife.nu.

 

13. Severability clause:

13.1. If individual regulations of these T&C are void or ineffective in whole or in part, this shall not influence the effectiveness of the remaining regulations.

13.2. Modification or supplements of these T&C require written form. This also applies to the requirement for written form.

13.3. The right of residence of the buyer is applicable to these T&C. Place of jurisdiction is Munich, if the buyer is a merchant.

 

REVOCATION POLICY


Right of revocation

You may withdraw your contract declaration within 14 days without statement of reasons.

The revocation period is 14 days from the date on which you or a third party named by you, which is not the carrier, have or has taken the goods or the first good in possession.

 
To exercise your right of revocation, you need to inform Change your Life, E-Mail customercare@changeyourlife.nu (e.g. a consigned letter by email) of your decision to revoke from this contract. You can use the attached sample revocation form however, this is not mandatory.

In order to keep of the revocation period it is sufficient for you to send the message on the exercise of the right of revocation before the revocation deadline.

Effects of revocation
If you revoke this contract, we have to reimburse you for any payments that we have received from you, including delivery costs (except for the additional costs arising from the fact that you have chosen a type of delivery other than the offered standard delivery), without delay and at the latest within 14 days from the date on which we have received the notification about the revocation of this contract. For this reimbursement, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case, you will not be charged any fees for the reimbursement. We may withhold the reimbursement until we have received the returned goods or you have provided evidence that you have returned the goods, whichever is the earlier.

You have to transfer or return the goods promptly and in any event, no later than 14 days from the date on which you notify us of the revocation of this contract to Change your Life. The deadline is met if you send back the goods before the expiration of 14 days. You bear the direct cost of returning the goods.
You only have to pay for any diminished value of the goods, if this is due to an unnecessary handling to ascertain the nature, characteristics and functioning of the goods dealing with them.